FAQ

Please contact the Sales Department at 602.957.3825 x132.

At this time, we do not sell replacement parts. Please contact Customer Service at products@game-group.com or call 1-888-382-5988 for more information.

Our products are sold at various retailers and online locations. Please visit our Where to Buy page to find a retailer near you.

Please visit our Product Instructions page where you can download the instructions to most of our products. If you need additional information or find that the instructions you need are not listed, please contact Customer Service at products@game-group.com or 1-888-382-5988 for assistance.

GAME has been very careful to provide only the safest, best quality products possible. That is why the items in production today follow the guidelines put forth by the EU directive 76/769/EEC and the US Consumer Products Safety Improvement Act HR4040. Our products are also compliant with the European Non-phthalates Directive 2005/84/EC.

No, the liquid inside our thermometers is not mercury. We have chosen to use an alternative that is less toxic. However, should you, your child or pet come in contact with this material, please seek medical attention as soon as possible to ensure no injury or allergic reaction has occurred.

For ePOOL®, Universal Pool Filter Systems and Universal Solar Heaters please contact Customer Service at products@game-group.com or call 1-888-382-5988 for assistance. For all other GAME products, please take it back to your retailer for an exchange or contact GAME Customer Service to find out if your product is under warranty.

For better performance, we recommend removing lighted products from the water after using.

10 – 12 feet diameter; however, the diameter and brightness will vary depending on the depth of your pool as well as its coating and color (i.e.: white plaster vs. pebble tec).

You may want to put several in your pool depending on its size and your personal lighting preference.

It has 3 settings: low, medium and high. The highest level will shoot up to 35 inches.

Fresh, high quality batteries last about 36 hrs. They are 1.5 V batteries (exact type varies by product – replace with same type) which you can find at most local battery stores or convenience/pharmacy stores (i.e. Walgreens, CVS, etc.). You can access the batteries from the bottom of the product using a small Phillips head screwdriver.

Yes, feel free to use rechargeable batteries with any of our lighted items.

The programming is set and cannot be changed on any of these types of products, with the exception of the Dancing Fountain, which will continue to run in Music Response Mode as long as music is being played through an active (powered “On” and using fresh batteries) Dancing Fountain transmitter.

The noise coming out of your fountain is normal and is caused by the water powered generator inside.

Please view the Rainbow Fountain Product Instructions in order to hook up your Fountain.

As of May 2011, an upgrade is available for Model 4817/4819 (Version 2) only. Please refer to the ePOOL® Version 2 Upgrade Instructions for a step by step guide to downloading and installing the ePOOL® Version 2 Upgrade File.

ePOOL® tests pH and chlorine levels and provides a constant water temperature read out. It will also measure bromine levels in spas and hot tubs.

Each monitor and receiver have a unique code that will only sync with each other.

Your batteries should last up to a year.

For ePOOL® Model 4816 (Version 1), you cannot replace your batteries without replacing the battery pack. Please contact GAME Customer Service at products@game-group.com or call 1-888-382-5988 to order a replacement battery pack. For ePOOL® Model 4817/4819 (Version 2), please refer to Page 15 of the ePOOL® Product Instructions for step-by-step directions. Replace with four (4) fresh, high quality alkaline AA batteries.

ePOOL® carries a 1 year limited warranty. Please view the Warranty document for further details.

Please view the Maintenance, Care & Storage document for storage solutions.

You should unplug and replug in your receiver. If that does not work, contact Customer Service at products@game-group.com or call 1-888-382-5988 for assistance.

You should place the receiver as close to the pool as possible within a 50-foot unobstructed line of sight. Please view this line of sight illustration as an example. PLEASE NOTE – the signal will transmit through normally constructed house walls.

No, ePOOL® transmits on a different frequency than any of these items.