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In some Windows systems, there is an issue with the way Windows transfers data from the USB port to the system, causing intermittent “hangs.” We are working on finding a way to resolve this Operating System issue. The immediate fix is to simply unplug the Receiver from your USB port, wait 10 seconds, then plug it back in. Your readings should resume within 5 minutes. If you are still experiencing issues, please contact GAME Customer Service, firstname.lastname@example.org.